www.inkaculture.com - Handicrafts Craft Art Andean Inca Gourd Indian Peruvian South American Tapestry Tapestries Doll Ceramics Painting Alpaca

Inkaculture is a Peruvian based business, located in the picturesque city of Cusco. We are two young women, Peruvian and Australian. With combined backgrounds in the legal profession, handicrafts, international business and freight we have combined our Spanish and English skills, our cultures and our experiences to form a great partnership. A love of Peru, alpaca and local handicrafts together with a genuine love and respect of the people of Peru has enabled a unique business to be shared with the rest of the world.

Inkaculture is a direct link from retail stores around the world to a vast variety of Peruvian arts, crafts and alpaca products. In addition to our extensive website catalogue www.inkaculture.com we are able to manufacture a large variety of garments and gifts on a custom made basis because we have over 65 craftspeople under the Inkaculture banner, producing everything from garments, gourds and artwork to dolls, teddy bears, alpaca fur products, jewellery and pottery.

Inkaculture is proud to be able to work with the skilled craftsmen and women of Peru, to provide them the opportunity to have their products offered to the international retail market and consequently help to sustain a regular income. Inkaculture is a company that respects the skills of the craftsmen, honours ownership of their designs and work and makes every effort to see that due recognition is given to them.

You can buy from Inkaculture, knowing that the craftsmen and women are working from their own homes or villages and by buying from Inkaculture you directly help to provide employment and income to families across the Peruvian Highlands. You can also rest assured that as a valued customer, our integrity, honesty and willingness to help you will result in a service unmatched.

Vision

Use Handicrafts as a mean to inform and bring knowledge of the Handicrafts to everybody, regardless of age, location, and nationality.

Mission

To show to the world, the beauty and mysteries of ancient Cultures, raise people interest and knowledge of Handicrafts, enhance the importance of the Crafts people in the society together with their standing of living, and ultimately helping their Country’s economy.

Business Model

Our business concept is to deal directly with the Crafts people, by travelling to their remote mountainous villages. We always search for the best quality of handicrafts, at a reasonable price.

All our crafts are handmade and come from more than 80 Crafts people of the Cusco Andean region. Basically we are the internet platform allowing the Crafts people to sell their crafts (at NO cost) to the world; we do not buy their goods until it is actually sold on the web, the inventory of crafts we got in our deposit, is not ours, it is kept under “consignation" until it is sold (or until the Craftsman takes it back, or replaces it for another craft). We are the only intermediary between the Craftsman and the buyer.

We offer 2 kinds of sales:

1. Credit card sales: This type of order usually weights between 1kg (2.2 pounds) to 80kg (176 pounds). Delivery from the time of order issuance is about 7 days.

2. Wholesales: This type of order usually involves a minimum ordered quantity of crafts of 60. The time required for the hand making of the order, will vary according to the quantities ordered. Air door to door delivery (after hand making of the order) is about 7 days.

All our prices are in US$.

Packing & Shipping of Orders

InkaCulture is committed to always deliver its Handicrafts in perfect state no matter its destination. That is why we have an e-commerce account with DHL, so all our orders are are packed and shipped directly from the city of Cusco in Peru, to the world, by DHL Air team of experts.

Credit Card orders are shipped by Air door to door
Wholesales orders are shipped by Air door to nearest airport

In Canada and USA, there are no import duties of Handicrafts; however depending on the country, import duties could be applied; so please check with your nearest DHL office if import of Handicrafts is duty free or not in your country. The Client must bear any import duties that might be applicable according to the destination country.

Once the Order has been shipped, InkaCulture automatically sends a email confirming the date it was shipped, with a DHL tracking number, allowing customer to monitor the status of his/her order, at all time, all the way to its final destination. Please refer to our Tracking page.

Customers Relationship

InkaCulture seeks out a long and lasting relationship with all its Customers, so that they keep ordering over and over. To achieve that, we ensure that all our Customers are 100% satisfied, by constantly improving the quality of our service, and by delivering high quality Handicrafts in perfect state, and in time.

Credit Card Payments

We accept Visa, Master Card, Discover, and American Express cards; credit card payments are handled through CCNOW 100% secure site.

Return Policies

At InkaCulture, we want you to be completely satisfied with every single one of your purchases. We believe that Customer’s satisfaction is our number one priority. Refunds will be available for up to 30 days from the day you receive your order.

You must request a Returned Product Authorization number by email through our Contact Us page, during this 30-day period to qualify for a refund, and a return address will then be provided to you.

· If your return is in any way a result of an error by InkaCulture (such as damaged or incorrect products), please be sure to indicate the nature of the error when requesting the RPA number and our support team will provide you with further instructions. We will refund all applicable shipping costs paid for the returned product(s).

· If the return is not a result of an error by InkaCulture, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the product(s).

· Please be sure to note your order number and email address, at the moment of requesting your RPA number.

You must send your return using a reliable carrier that offers tracking (such as DHL, UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all returned products arrive in their original condition. No refunds will be available after the 30-day period has expired.

InkaCulture 100% Guaranteed Privacy Policy

InkaCulture does not have access to any of your Credit Card confidential information.

As for your personal contact information, InkaCulture wholeheartedly respects your privacy and thus will never release any personal information (including your home address, email address, and phone number) to any third party.

CCNOW 100% Guaranteed Privacy Policy

CCNOW treats customer information as private and confidential, and will not disclose your data to third parties without your express permission or required by law. CCNOW will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services. CCNOW is fully committed to safeguarding the privacy of our customer's personal data. Please refer to the following link: CCNOW Privacy Statement

LARGE Orders Policies

· Quotation Request: You must first create your Quotation Request through our Large Orders page; enter your email addresss and follow the instructions. You can either modify your existing Quotation Request or create a new one. Please remember that you need a minimum total ordered quantity of 60 to be considered as a Large Order (Wholesale).

(1) To create a new Quotation Request, select the Products Line(s) and click on “Create NEW Quotation Request” button. Once on the Large Order Quotation Request Summary page, click on "Continue with Products List" button, then navigate page by page selecting products and entering the quantities to be quoted for each product.

(2) To modify an existing Quotation Request, click on the Quotation Request Number of your choice, and then once on the Large Order Quotation Request Summary page, click on "Continue with Products List" button, then navigate page by page until you encounter your quoted products.

Please feel free to update comments and quantities; but once you are done, you MUST click on “NO more updates for this Request” button, and we will quickly quote you on the selected products and send you an estimated shipping cost with an estimated time table for hand making of your order. Once you approve the whole Quotation Request, and want to make it an official order, you MUST click on “Send Approval of Quotation Request” button, and we will then consider your request as an official order

· Payments:

- Orders with a total (excluding shipping) LESS than US$ 10,000: Payments are handled through Telegraphic Transfers

- Orders with a total (excluding shipping) GREATER than US$ 10,000: Payments are handled through Letters of Credit

- First Order: Please take note that for the first order, we are asking for a 50% advanced deposit (of the total estimated amount: Total Wholesale Price + Estimated Shipping Cost) by Telegraphic Transfer to our bank account, before we can start processing your order

- Subsequent Orders: For the subsequent orders, the final total amount has to be paid in full, after your order has been shipped from Cusco, and after you can monitor the status of your order through the DHL Online tracking page.

- Dispatch and reception of Order: Once the order has been dispatched by DHL Air, then InkaCulture will confirm to the buyer that the order is on its way, and a DHL tracking number will also be provided, so that the buyer can monitor at all time the status of his/her order.